Federal Blue Cross Blue Shield Explanation of Benefits

Federal Employee Program

Your health deserves extra support.

Learn How to Manage Your Health

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Renewing Health 2022

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We have a suite of programs, designed to meet the needs of your workforce.

Resources for ABOs  ❯

Finding the Services & Support You Need​

Doctors & Providers  ●  Preventive Care  ●  Claims & Records  ●  Incentives & Discounts

Visit FEPBlue.org  ❯

Manage Your Health, Better Your Life

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If you have questions about your health or a condition that requires special care, we can help.

The Healthy Endeavors Program

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With Healthy Endeavors, you can talk with a trained nurse health coach and get helpful information about your health delivered right to your door, and there's no extra cost to you. Plus, there's no obligation – you can leave the program at any time.

Call a Nurse Health Coach at:1-888-392-3506  | Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.

You could be eligible if you have any of these health concerns:

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• Asthma
• Diabetes
• Heart disease
• Medication issues

• Obesity
• Tobacco use
• COPD (Chronic Obstructive Pulmonary Disease)

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Back to Programs

Case Management Program

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If you've been diagnosed with a complex health condition, our nurse case managers can teach you about your condition, give you reading materials to learn more, coordinate your care with your doctor, and help create a preventive care plan for healthier living. There's no extra cost to you.

Call a Nurse Case Manager at: 1-888-234-2415  | Monday - Friday, 8 a.m. - 5  p.m. EST.

You may be eligible if you have any of these health concerns:

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• Cancer
• Complex rehabilitation needs
• Depression, bipolar disorder or schizophrenia
• Eating Disorders
• GI / Stomach / Bowel Surgery
• Head or spinal cord injuries

• High-risk pregnancy, premature births
• Organ Transplant
• Orthopedic Surgery
• Stroke
• Trauma
• Vascular / Heart Surgery

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Wellframe Mobile Health Checklist and Messaging*

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Blue Cross NC is pleased to offer a free mobile application for your smartphone and tablet that connects you to a confidential and supportive health care team when it's most convenient for you.

Want to know more?

Call the Federal Employee Customer Service line at1-800-222-4739 and a representative will be happy to assist you.

*Wellframe is only available for certain health conditions.

Motivation, Advice and Support

When you need a little extra help managing your health, yourWellframe care team is ready:

• Connect to a licensed nurse, pharmacist or social worker
• Get personalized daily care plans
• Set up notifications to help you remember appointments and medications
• Learn about your health through clinically approved articles and videos

Health Checklist

Wellframe will send a short list of tasks, based on your particular condition, to your mobile device each day:

• See a summary of your progress and keep track of it over time
• Receive encouragement and support through secure in-app messaging (your personal information is safe in this HIPAA-compliant application)

Your personal checklist is designed to help you stay on track with your condition care plan.

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Medication Therapy Management (MTM)

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Blue Cross NC provides MTM to members with a Service Benefit Plan. MTM covers a broad range of health care services from clinical pharmacists who can help you identify, prevent and resolve any medication-related problems.

Call 1-984-364-3798 to get one-on-one counseling from a clinical pharmacist.

Medication-related problems may include:

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• Drug use for non-medical purposes
• Improper drug selection
• Doses too high or too low

• Adverse drug reactions or side effects
• Drug interactions
• Failure to receive medications

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Member Resources

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Help & Customer Service

Whether it's a question about health insurance, a chronic condition or something else, we'll connect you with someone who has the answers.

FEP Directory

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Pre-Approvals for Medical & Mental Health Services

Some procedures and medications require pre-approval from Blue Cross NC. Work with your provider to lower your health care costs and avoid unwanted surprises later.

Pre-Approval Guide

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Member Forms, Printables & Resources

We have newsletters, articles, videos and other great resources to help you better understand your health plan and your health.

FEP Resources Menu

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Source: https://www.bluecrossnc.com/federal-employee-program

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